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The objective of this UX/UI case study is to evaluate and improve the user experience of the MyChart healthcare app. The study focuses on analyzing and redesigning the login page based on research insights and best design practices. Objective: This study aimed to understand health care providers’ experiences of implementing the MyChart patient portal, perspectives about its impact on patient care, clinical practice, and workload, and opportunities for improvement. Objective: This study aims to identify potential factors that could improve the uptake of MyChart from the perspectives of both users and nonusers at pilot sites. After shifting back to an extensible MyChart , we refocused our resources on adoption and optimization of standard MyChart features . This has led to a substantial improvement in patient portal activation and engagement. We have more than 1.6 million active MyMountSinai users.